Personal Injury Client Acquisition: Proven Tips & Tricks (2024)

How to Get More Personal Injury Clients?

• Define your target audience.
• Set up search engine optimization and Local SEO strategy for your law firm website.
• Use local services ads on Google or social media.
• Write content about successful law firm cases.
• Connect with your customers on social media

Personal Injury Attorney Marketing. How to Get More Leads for Your Personal Injury Practice?

If you want to get more clients for your practice area, you need a predictable engine for generating more cases on a monthly basis. The days of buying your way to the top of the Yellow Pages are long gone.

Personal injury law firm marketingwill help you reach your target audience. It will pinpoint prospective clients and keep them coming in on their own if your marketing game is on point. And it will give you measurable goals that build up to the endgame of working more cases and growing your business.

2023 edition

How to Get More Clients For Your Law Firm

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Even if you know 99% of what we’re about to tell you, there’s just as big a chance you’re not doing it all. Having no or even poor digital marketing strategies will hurt your lifestyle—but getting personal injury marketing right isn’t easy. That’s why we’ve outlined all the internet marketing basics you need to get more personal injury clients in this 6-step ultimate guide.

Marketing for Personal Injury Law Firms

Step 1: Be Where Your Prospective Personal Injury Clients Are Looking

Potential clients look for attorneys on Google. And real visibility on Google means being on the first page of search results, or you’re going to miss out on 90% of the action (i.e., clicks to your website).

If you aren’t on page one of Google search results, you aren’t there. We watch stats on keyword searches for law firms every month, and in your metro area, there may routinely be 9, 10, even 15,000 searches for the legal services you provide.
When you search for these keywords, you’re going to see about half a dozen law firms that constantly show up. So, what are these guys getting right with their conversion rate optimization efforts?

Showing up on page one of a search engine results page is crucial, so we’ll break down how it’s done. And while we’ll give you the steps, as you follow along you’ll see why gaining Google visibility is easiest for the many law firms who hire adigital marketing agencyto help. You may be able to do a lot of this on your own, but your time is better spent on other aspects of your business.

First, let’s take a look at the three different kinds of visibility on Google:

1. Personal Injury SEO: Organic “Findability”

People look up all kinds of information on Google, andonline marketing for lawyersis a big piece of the puzzle to get flagged by Google as an “expert” and show up in search results. Google uses hundreds of factors as evidence that your website will answer the question each user has, and knowing how to work those factors into your website anddigital marketing strategyis whatis all about.

To get organic search visibility for you or your firm, you need to havetwokinds of relevant content marketing information on your site:

• Answers to prospects’ questions about the problem they face.

Think about the questions and phrases a prospective personal injury client will type in when in need of personal injury services. “What’s the maximum I can come out within a personal injury case?” “How long do the personal injury claims and cases last?” “What injuries can I take to court?” “Car accident lawyer near me.”
Pay special attention to the types of injuries people most commonly want to know about: motorcycle and car accidents, bike accidents, medical malpractice, workplace injuries, etc.

You need to be there on page one with those answers. It’s hard to work up to page one Google search results, but others have done it. We’ll get more into the search engine marketing technicalities of this below. Answer to a specific question to convert your leads into clients.

• Information about your personal injury law firm.

You also need to be visible when people look specifically for your law firm or for information on your services. When was the last time you googled yourself? Do the search results clarify that you solve the problems your prospects are googling you for?
We’ll give you a solid example: if someone’s heard of you and searches for your website, they want to know if you solve the problem they experience. You need to show up on page one so no one else does the talking for you, and you also have to make it clear what you do. Forget about the “practice areas” tab on your website—use language like “problems we solve” to speak to what you can do for the prospect.

2. Local Search Results — Use Local SEO to Generate Personal Injury Leads

So, to show up in organic search results, you have to answer the questions that prospects googled to find you in the first place. But what’s all this about local search results?

The anatomy of a Google search page is pretty simple. The organic results are actually beneath two other sections:paid adsand local search results. Think about a search for “best Mexican cheese dip in town,” where you get a map of your area with all those red dots for local results. Every one of those results, when clicked, opens a small blurb box about the restaurant with address, ratings, and more. You’re also given a shortlist of links underneath the map to the “best results” highlighted by Google.

The next time someone types in “best winning personal injury law firm Chicago,” you want to be one of those primary links in the local search results map pack.
Now to the “how.” Optimizing that little box that pops up when people tap on local options has some technicalities behind it, but you can get a head start with setting up your Google My Business page using these handy steps by the Search Engine Journal.

Find out how much demand there is in your geographical area

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The thing is, in a city like Chicago, there will be countless red dots on the map for many, many possible attorneys. We won’t get into the weeds on the legal process or other tactics for leveraging your local listing here, so give us a ring, and our marketing team will walk you through it.

3. Use Paid Listings to Get More Personal Injury Leads

Ah yes, the paid listings. These are the results that show at the very top of the page in Google search results. Most traffic will actually go to the organic listings local service ads we talked about, but 10% will still go to these top-of-page Google ads.

The strategies and tactics for successful paid ads on Googlecan be simplified by knowing how to bid for the right keywords. After all, you want to show up when someone googles “best personal injury attorney,” not “what to do when my grandma slipped and fell.”
You have to show up in all three of these places on Google to be found. If you’re on page three of organic search and nowhere to be found in ads or local listings, you’ll lose the battle against the marketing machines who know how to use Google successfully. PPC ads for personal injury practices is one of the most expensive channels of online marketing, but it can be very successful if you use the appropriate strategy.

Step 2: Learn How to Leverage Directories

How to get more new personal injury clients if you already have satisfied customers? People love recommendations. But the “immediate gratification” phenomenon of the digital age sometimes gets the better of us, and calling a friend for a referral takes too much time.Directories for lawyersare popular (and positively wiped out the phone book) because people love to look something up and get an immediate list of vetted personal injury firms with ratings and reviews.

Directories likeAvvoYelp, andSuperLawyersmake it easy for consumers to select a list of lawyers to contact. And those consumers quickly become prospects if you’re listed prominently with multiple online reviews to back you up.

And yes, you can pay for higher placement on these directory sites. Your ROI here can be easily justified, too. Just look at us. If we were on page 37 of a directory when someone typed in “digital marketing agency chicago,” we might as well be invisible. Bringing it back to your practice area, other firms who talk to the prospects first end up getting the business 71% of the time. You have to be visible on these directories, so you can be the first personal injury lawyer prospects call.
You also have to answer those calls and emails FAST—preferably in minutes. Just remember what brought the prospect to a directory in the first place (immediate gratification).

Another reason you want to be on directories is that they do pop up in organic search results. Just look your specialty up, and invariably two of those organic results will be directories.

Step 3: USE YouTube Marketing as Part of your Personal Injury Marketing Strategy

Why lawyers should use YouTube in their online marketing strategy? YouTube is the largest search engine used today toanswer questionsand the third most visited site on the web. We talked a little about question-answering and what it does to your search findability. YouTube is the even more engaging side of that coin.

If you want to know how you can use Youtube to attract potential clients read our article aboutlaw firm video marketing

People ask you questions all the time when you talk to them. There are easily two or three dozen questions that prospects ask you repeatedly—and then, a few one-off questions you may have thought were especially shrewd.

How to Get More Personal Injury Clients with Video Marketing?

You have to provide prospects with the answer to every one of those questions on YouTube to stand a chance at getting found. And this isn’t just about “branding,” or even about being human, relatable, and likable (though that’s important)—it’s about proving to prospects that you are knowledgeable and can help them solve their problem.

Use YouTube as a marketing campaign platform to answer those questions, and you will get attention.
In case you’re camera-shy, we found sometips Inc.com published on how to look like a YouTube pro.

Step 4: Have a High-Performance Website That Attracts and Converts

Webpage optimization for law firmsrequires a few definitions first:

• High-performance website: an “average” website converts around 2% of its visitors into leads. A “high-performance” website can convert up to 10%. Think about that for a moment… If you close 1 out of every 4 calls to your law firm, and your website has an “average” conversion rate today, can you imagine quintupling your calls (and therefore your cases) with a high-performing website?
• A website that attracts: in simple terms, this means websites for lawyers have to be findable by search engines. Start by publishing answers to all those common questions your prospects have, like we outlined above.
• A website that converts: after visiting your website, the call to action (to call you, email you or fill out a form) has to be loud and clear. Take a look at the7 essential elements your law firm website needs to get more visitors to call

Put it all together, and you will never think about how to get more personal injury cases because your website will become a high-performance tool to attract and convert clients into actionable opportunities.
Let’s look at an example outside the legal industry. Years ago, I was at a marketing conference and met this retired guy who had just sold his business for eight-figures.

Naturally, I was curious. I asked what his business was and how he sold it for so much.

The guy owned a sleep clinic in Alaska and told me that an associate came to him one day to talk. “People call in and always ask the same questions—the very same, time and time again,” the associate said.

So then, to make the associate’s life easier as well as to offer something of value to his prospects, the clinic owner decided to post those questions (and their answers) to their website.

But the way he went about it was interesting. The associate took notes for the following three weeks on questions that came in. And then, the owner took those questions and answered all of them on the website—but with each question on a unique page.

Over the following months, Google saw that expertise and value. Visitors started staying longer on the clinic’s site as they navigated from one question to another, and Google boosted the site’s relevance score even more.

When a bigger sleep clinic in the area bought this guy out, it wasn’t for his services. It wasn’t even for his potential client-ele. It was for his website. His marketing efforts literally paid off!

You can do the same. Write out the questions you get asked frequently, then write quality answers and post them individually to your site. Your website will attract personal injury leads – the people who need those questions answered. Think Creative found thatwebsites with these types of questions answered attract 55% more visitors and gather 126% more leadsthan those without.

Step 5: Leverage Referral Sources

We said before that the average-earning firm owners we talk to are those relying on referral sources, and thatdigital marketing for lawyersis the way forward. But referrals will still play a part in advertising efforts.

For example, if you have a chiropractor who has sent you referrals in the past, and that chiropractor has a blog with content that’s relevant to your services, abacklinkfrom that blog to your website can act as a great indicator to Google that you are a source of authority. These backlinks, in fact, are a big part of

However, coming back to our original point…

• Meeting other professionals who can do this takes time and effort
• Building new relationships also takes time
• Referrals are not consistent
• There is little traffic gain compared to the other steps of this ultimate guide

Remember that you can dedicate a little time to referral-building efforts, but this should only be done in addition to mass-volume sources.

Step 6: And Then, You Have to Convert

A prospect who’s ready to talk to an attorney is actually the minority. Most people need to see some proof that you can help (and get answers to their questions) before they even make a list of whom to call.

We’ll break this down into a few marketing tips:

• First, tell website visitors what you do. It needs to match what they need, so be clear about what problems you solve.
• Next, show competence. This means talking about your cases and their outcomes. Case studies are the best tool to show what you’re capable of, but some Bar associations don’t allow their use in marketing. Another solution is to list out awards and recognitions.

For example,SuperLawyers.comhas a process to “validate” (and highlight) good personal injury lawyers. When you get recognition like this (or any other award in the non-digital world), these are solid examples of your competence that you can share on your website.
Our final word of wisdom on this: be certain not to come on too strong with how impressive you are with all those serious-looking photos and formal writing, or your website will become more about you and less about solving the problems your prospects face.

• Finally, you need to have trust-building assets. These generally come in the form of reviews and testimonials (because people will only buy when they trust the professional).

But, again, some local Bar associations will nix the use of reviews in legal marketing. There are some technical solutions to (ethically) get around this, including asking yourChicago web design agencyto install a review site “badge” on your website with a real-time update of your ratings and number of reviews.
Now… let’s talk about converting those clients who aren’t ready to call, who are the majority. If someone has a problem that you can solve and has gotten as far as your website, help them in a way that other attorneys or law firm websites won’t.

For example, offer these prospects a checklist that will help them organize their personal injury cases. Try “Things You Must Know Before Talking to a Personal Injury Attorney” or something similar. And then, make that checklist downloadable on your website.

Say I’m your personal injury client. I’ve googled “how to choose the best personal injury lawyer” and found your site. I see your checklist for the top questions to ask an attorney, and I click to download.

Then your website asks for my name and email address in exchange.

Next, if you use aweb design and digital marketing company, they can set up an auto-responder on your website. Over the next few weeks, that responder sends anyone who downloaded that checklist more information that’s relevant to them.

You already know what problems these visitors are facing, and you know you have other answers on your website to more questions they’re probably asking. So, you send them links to those answers.

When the time comes time, who will that prospect call? You. Because you’ve already proven you can be useful.

Action Summary to Get Your Personal Injury Law Firm More Clients and Cases

You read this guide to learn how to attract and convert more clients. We’ve talked about where you need to be,directories for lawyers,YouTube marketing, your high-performance website, good ol’ referrals,blogging tips for lawyers, and how to build your firm’s reviews. Of course, you should also invest in Google search ads, but you’ll need a decent marketing budget, and should first get the basics right before rolling out banner ads or engaging on social media.

It’s bewildering to us why the vast majority of personal injury attorneys aren’t developing adequate marketing initiatives. There’s nothing wrong with calling us for help, either because we’re asspecialized in digital marketingas you are in delivering the best personal injury guidance.

Those Bureau of Labor statistics astounds us. Most law firms earning the average (or less) per year can’t keep on relying on potential referral partners alone. A year from now, where could you be? Call us and discuss your professional digital advertising goals, and we’ll do our job, so you can do more of yours.

Want to speak with personal injury law firm marketing expert?

Call us at (312) 265-0580

Comrade is a Chicago-based digital marketing company that specializes in website design and marketing for attorneys many law firms. Read more about our content marketing service for law firms.